Window Cleaning FAQ

What is included in a window cleaning service of my home?
Our typical window cleaning service includes cleaning the windows on the inside and outside, cleaning of the screens, tracks, and window sills.

Are you insured?
Yes,  Superior Windows is licensed, bonded, and insured. We carry a $2,000,000 liability insurance policy. We also have a workers’ compensation policy during the Christmas season, which is the only time that we hire employee’s to assist in the installation and removal of Christmas lights.

What about my carpets, will they get dirty?
Our motto is; “treat your home as if it were our own.” We always wear booties (shoe covers) when we are in your home and we always use drop cloths to protect the furnishings in your home.

What if it rains after my windows are cleaned
We offer a 72 hour rain guarantee. If it rains within 72 hours of having your windows washed, simply give us a call and we will touch up any spotted windows for free.

Do I need to be home to have my windows cleaned?
It is strongly recommended for first time customers to be home the first time that you use our services. We would like for you to be home to answer any possible questions that may arise. If it is not possible for you to be home, we can often arrange to clean your windows while you are not present.

How often should I have my windows cleaned?
Window cleaning is recommended to be done on a quarterly basis (every 3 months). Some circumstances may require the windows to be cleaned on an even more frequent basis.

Pressure Washing
Are all pressure washing companies the same?

Anyone can purchase a pressure washer. Simply owning a pressure washer and advertising you offer a service doesn’t mean you can operate it effectively. A pressure washer in the hands of an unskilled operator can cause a great deal of damage. Just to name a few. Wood carved into at too high of pressure, plants and lawn killed, siding blown off, paint peeled from house and even concrete cut and etched.

Do I need to be home when you’re working on my property?
No, because we understand that you are just as busy as we are. We do ask that you close all of your windows, clear your driveway or deck and put away fragile decorations on your home or deck.

Do you recovery your waste water and comply with the E.P.A. guidelines?
We are very conscious on our impact to the environment. We have valuable equipment that recovers waste water so that no water will be wasted.

I received a coupon from another pressure washing company offering very low prices, are your prices higher?
We are very competitive on our pricing. The companies that offer extremely low prices are cutting costs on equipment, using harsh chemicals and not carrying insurance. Low priced offers, according to the Better Business Bureau, result in the most complaints and unresolved problems reported to the BBB.

Is there a difference between pressure washing and power washing?
There is no difference between pressure washing and power washing it’s just a different terminology.

My contractor said my siding and deck are zero maintenance is this true?
Low maintenance yes, zero maintenance no. Anything left outside in the sun and humidity will get dirty. Your car gets dirty sitting in your driveway, so does your house and deck.

What are the benefits of pressure washing?
Just to name a few benefits of pressure washing is eliminating mold and mildew, better curb appeal, safety, and increased property value.

What are these black streaks on my gutters and can they is removed?
The black streaks on your gutters are in the oxidation layer of the paint. The black streaks can be removed with low pressure and the right chemicals.

Why does wood turn gray and can you bring back out the color?
Wood turns gray because it is being exposed to water and the sun. In order to prevent your wood from turning graying, stain and seal your deck or fence every 2 years.

Why is insurance important?

Many contractors state they have insurance, but few actually have more than an automobile policy. If damage occurred to your home by a contractor, or an injury on your property you could easily be held responsible. Always ask for proof of insurance. That little question cold save you thousands of dollars.

Will your pressure washing cause any damage to my property?
ABSOLUTELY-NOT! We are very professional when dealing with our client’s property. We make sure to use the correct chemicals and the right amount of pressure to insure we do not encounter any damage to your property.

Will the chemicals you use do any damage to my plants?
We have spent a considerable amount of time researching and exploring the chemicals we use. We only use safe, biodegradable and effective cleaners that will not harm your landscape.

 Will there be streaks on my windows after you clean my house?
No because that’s included at no additional charge in all of our house washes. We will squeegee all of your windows on the first story at no additional charge. We also use a self-neutralizing soap that leaves no streaks or film on your windows.

Will you send us a reminder notice when your service needs to be done again?
Yes, many of our regular customers are on our reminder list. We recommend keeping your property and deck clean and up to date.

X-mass lights

 How much does your service cost?
There is no “set” answer to this question. The cost of our service depends on several things, including the number of light strings you’d like to hang, the size of the display you want built and how long it will take us to put your display together. Generally, our prices range from as little as $100 to as high as several thousand dollars for large residential or commercial displays.

How do you price your projects?

If you contact us, we will come out to your home or place of business and consult with you on what type of display you desire. Based upon what you’d like done, we’ll put a quote together for you. An important fact to remember is that we’ll work within any budget, as our success is based partially on our service-oriented flexibility. If the cost is acceptable, we’ll schedule a time to take care of the work. As an aside, our service will generally cost less if we’re able to perform the work early in November as opposed to the pre-holiday rush that typically starts after Thanksgiving

Do you take the lights down at the end of the season?

Yes. Taking down the displays is part of our service, and it’s included in the quote we provide for you before we start work. We begin taking lights down on January 2nd and continue to do so through the third week of January.

Is your work guaranteed?

100%. Our success depends on your satisfaction, and we’ll make changes if you desire them. We are interested in building long-lasting customer relationships, and will gladly provide references per your request. There are things that can happen to lights for a variety of reasons, including wind, rain and other unforeseen circumstances. If this occurs, our professional staff will return to troubleshoot whatever problem exists quickly and efficiently.

Why should I use your service instead of someone else’s?

You should work with The Christmas Light Pros because we have a track record of over a decade of successful service and a legion of loyal and long-standing customers. We pride ourselves on our ability to make your display stand out among the rest, and our professional team will make sure that your display is tasteful, decorative and properly maintained.